FAQ - Frequently Asked Questions
This page was last updated February 21, 2016
- Can I come and pick up my order?
- There is a 'Pick Up at Salmon Arm Greyhound' option you can select as your shipping method
- Can I come and see the products?
- No, we are an online wholesale company, and we don't have a showroom
- How much is the shipping?
- Most of our orders ship via Expedited Post because it's the cheapest shipping and fast too. If you need a shipping quote you can
select Quote Shipping First as your shipping method when ordering
- I just need a small order, can I place an order for less than the minimum?
- No, all orders must meet the $100 order minimum. Our ordering system will not complete an order unless it is over $100
- Can I get samples before ordering?
- Absolutely. Please send us a sample request email containing your full name, company name, full postal mailing address, phone number
and which item(s) you are wanting a sample of
- Can I just phone in my order?
- No, there is no one staffing the phone to take phone orders. Please place your order on our web site
- I can't place an order on the web site, it won't load the page, what do I do?
- If you're using the Safari browser, many versions are not secure enough for our web site and won't load the secure pages
which are needed to complete an order. Please use Firefox
- Can I email my order?
- If you are a regular client and we already have your payment and shipping info on file and you can't for some reason place your
order yourself, we can place it for you. If it's your first order (or if it's a long list of items), please place your order on the web site
- Can someone please call me, I want to talk to someone on the phone?
- Sorry, we just don't have the staff to operate that way. If you have questions you're unable to find the answers to on our web site,
we'd be more than happy to help via email
Most questions can be answered by reading our Ordering Policies and
our Shipping Info pages. Here are some other Q & A:
- How do I place an order with Oshun Supply?
You can place your order right from this web site, at your convenience,
24/7. Simply click on a product category and begin your order. To add an item to your
order, just click on the "Add To Order" button. For more
detailed assistance with ordering, please see our How
To Order Page
- Can I fax in a purchase order, order by phone or email?
All orders must be placed on our web site. We have set up our ordering
system so that it is efficient and we can continue to provide fast
shipping of orders. We do not pay staff to answer the phone, the cost
savings are passed on to you in the product pricing. If you are having a
problem ordering please see our How To Order or
Shopping Help pages. If you wish to associate a
PO (purchase order) number to your order, you may enter it in the Tax Number
- What payment terms do you offer?
All orders are prepaid. We accept Visa and Mastercard. Sorry, we do not
offer Net 30 terms. We also offer several non-credit card payment methods.
For more information about our terms, please see our
Ordering Policies Page
- What about security? I'm a little leary about giving my credit card
information over the internet
Our web site is secure with 128 bit SSL encryption. You can also verify
the security of our web site by clicking on the little lock icon at the
bottom of your browser when on a secure page to
view our security certificate. Credit card information is held in a secure
place on our server until the order is batched. Once the orders are
batched, the batch is deleted along with the credit card data. Sensitive
information is not left on the server any longer than necessary for your
additional protection. Offline we also take measures to protect your
privacy and data. Please see our Security and Privacy
Statement Page. We do also offer you the option of providing your payment
information offline. Please see the Offline payment
method on our Ordering Policies page for details
- What about privacy? What will you use our contact information for?
Your contact information is used to process and ship your order only. We
are strongly against all methods of unsolicited sales, including bulk
mail, telemarketing and spam. We will never share your information with
anyone else and will never use it to spam you either. If you have been a
client of ours for any length of time, you'll already know we do not send
out emails plugging products or trying to solicit sales. We also do not
maintain a database of the information collected from orders. We do have a
database in our Canada Post EST/VCD shipping software which makes shipping
to existing clients much easier and faster. We may ocassionally send out emails
with holiday schedules or to pass along important news. Please see our
Security and Privacy Statement Page for more
- Do you have a minimum order requirement?
Our minimum order is $100. Sorry, we are unable to accept orders that do not meet the minimum.
Although we are a wholesale company and most of our sales are B2B, we are happy to accept orders from
individuals, hobbyists, soapmakers, crafters, students, aromatherapists, M.D.s, N.D.s, RMTs, universities,
government agencies, schools, religious organizations and fundraisers provided the minimum order is met.
There are no minimums on product quantities
- What method are orders shipped by?
Most of our orders are shipped by Canada Post Expedited Parcel, a business class service
that is fast and cost effective. We enjoy excellent rates due to the volume of shipping we do. By
shipping by post, we can not only offer the lowest cost shipping
available, but also ship to any address in North America including PO
Boxes. Other shipping methods are available. For more
information about shipping, please see our
Shipping Info Page
- How long does it take to get an order?
All orders are shipped out as soon as possible. We ship twice a week. If
an item is out of stock or there will be any delay in shipping your order,
we will email you and let you know. Typically lead times are same day to 3 business days to ship
an order depending on when the order is placed. For details on shipping times please see our
Shipping Info Page
- Where do you ship to?
We can ship to all addresses, including PO Boxes, within Canada and the
United States. We do not ship outside N. America at this time
- I'm local, can I come pick up my order?
All orders are shipped out. We do not have a showroom and our business
license does not permit customers on the property. We do have options for free local
pick up and delivery. Please click here to see our Shipping Info
Page for details
- How much do you charge for shipping?
The shipping cost is determined by the weight, dimensions, value and destination of the shipment. We
charge the exact shipping cost for the prepay & add methods. For detailed shipping info please see our
Shipping Info Page
- How much is your handling fee?
There is no handling fee
- What kind of products do you carry?
We have hundreds of in-stock products that could be generally classified
as cosmetic and personal care ingredients or raw materials and packaging. We serve
cosmetic, personal care, body care, aromatherapy, spa, retail, and other
trades. Many products that we stock also have applications in other or
related industries, such as health, industrial, and food markets
- What are the prices?
All our prices are listed on the web site. Prices do not include any shipping or taxes
- Are your prices retail or wholesale?
All our prices are wholesale. We do not sell retail
- Are discounts available?
Bulk discounts are built into the pricing. For example the cost per bottle will be much less when buying a
case than when buying a 12 pack, the cost per ml for an oil will be cheaper the larger the size. Bulk sizes
of ingredients and case quantities of packaging items are listed on the web site. Further discounts are
available on multiple bulk packs or multiple case quantities (4 x 25L or 5 x 288 unit cases for example) for many items.
Please email us to ask for a quote. Once quoted you can still order a bulk / multiple
order on the web site. Simply order the case/bulk size in the quoted quantity and once we receive the order we will
change the price per unit to the quoted further discounted amount. Limited quantity (custom from surplus) packaging items
are eligible for additional discount buy out pricing. If you are interesting in buying all the remaining stock of a
LQ coded product, please email us for a quote and info on the quantity of the entire lot
- Can you send me a printed catalogue or price list?
Sorry, we do not have a printed price list or catalogue available to mail out.
Unfortunately a printed price list can become obsolete and outdated very
quickly. As well as price fluctuations, we add new products all the time. Please
click here to visit our What's New? page to see what is new since you last visited
- How do I find product data or specifications?
Product data for all the ingredients we sell can be found on our
Ingredient Info Page. This information is also
available on each of those products' pages in the description,
accessible by clicking on the product code. Product data sheets for
our Essential Oil are available on our Essential
Oil Info Page
- Where can I get an ingredient list?
Ingredient Lists for all the products we carry that have more than one
component can be found on our INCI Ingredient List Page
- How do I figure out how to list various ingredients on my product
Ingredient names for cosmetic products are listed using INCI
(International Nomenclature Cosmetic Ingredients) terms. We have provided
an Ingredient Name Translator Page for your use
that includes all the ingredients we sell, as well as many other commonly
- What is Oshun Supply?
Oshun Supply Inc. is a family owned and operated,
wholesale supply company incorporated in the province of British Columbia.
We have been in business since 1996. We are home-based; our warehouse is on
our property. We are a woman owned company. We
are a Metis owned company. Click here to email us at:
firstname.lastname@example.org where Sherri will be happy to help you
- Where are you located?
Oshun Supply is located in Salmon Arm, BC in the southern interior of
British Columbia. We are halfway between Vancouver and Calgary on the
Trans Canada Highway. We relocated to our larger warehouse premises in
Salmon Arm from our old location in Mission in the fall of 2004. Our
warehouse is located on our property and we do not have a showroom. All orders
are shipped out
- How do I get in touch with you folks if I have a question I can't find
the answer to on this site?
Click here to send Sherri an email at:
email@example.com Email is how we communicate because it not only allows
us to provide you with a better, or more comprehensive answer, including
links if necessary, but also because we can reply to an email any time,
meaning a much quicker response. Sorry, we do not have staff to do business by phone
- Do you have other branches, warehouses or distributors?
We have one location where all business is conducted from. We are not
affiliated with any other companies
- Can I come see the products?
We do not have a showroom. Everything is on our web site, including
photos. If you require samples, please email us.
If you are an existing client, we'll just need to know what items. If you are a new
client please also provide your postal mailing address and phone number
- Do you provide recipes or formulas?
We provide you with a very wide selection of high quality, well priced
ingredients and the bottles and jars to package them in. The formulating
of your products is up to you. We have a wealth of industry links on our
Links Page to assist you with regulatory and
- How do we get an MSDS?
You'll find links to a couple of MSDS web sites on our
Links page. There you can find MSDS for
thousands of ingredients and have the safety data prior to even ordering
the product. We receive MSDS with only a few of our hundreds of products.
Whereever we have product data from the manufacturer, or CofA info, we have provided
this on our Ingredient Info page and in the product descriptions
- Can you make products for us?
We are not a contract manufacturer. Companies that specialize in these
services can be found with a web search, or in ads and listings in trade
magazines like HAPPI
- How do I find out what's new or changed since I last visited your site?
All news, changes to the web site, price changes, product additions or
deletions are listed on our What's New Page
- Still didn't find the answer you were looking for?
Just send us an email. We'll be happy to
answer any questions you may have
Oshun Supply Inc.
Salmon Arm, BC
Canada V1E 2E6