Oshun Supply
How To Order

This page was last updated on March 6, 2016

Quick Overview Of How It Works:

Ordering Method:

Our ordering policies explain all the details of how we do business, click here to view Oshun Supply Policies

New to ordering online?
Placing your order online is much the same as shopping in real life. You put all the items you want into your shopping basket then when you have everything you want you go through the checkout. Here are some step by step instructions to help you place your order:

If at any time you realize you forgot something or entered something incorrectly, you can always hit the Back button on your browser to return to the previous screen. The back button will work right up until the final page, but once you've hit continue after entering your payment info the order will be completed and you can not go back and change anything. However in the event you have made a mistake or need to add something to your order after it's been completed, just send us an email. There are instructions what to do on each page of the easy 3 step secure check out. Detailed info about each available payment option is on our ordering policies page, click here to read. Detailed info about each available shipping method is on our shipping info page, click here to read

What happens next?



some Q & A
Click here to visit our Frequently Asked Questions page

Why do you only have Online Ordering and not offer ordering by phone or fax?

I'm wanting to pay with the same credit card each time I order, do I have to enter my credit card number every time I order or can you keep it on file?

Absolutely. If you wish to use the same card you paid with before, simply choose payment option G. and we will use the credit card info we have on file for you. Select payment option G, enter anything for the card name, 4111 1111 1111 1111 for the card number and select any future expiry date to complete the order

I'm concerned about ordering online. How secure is your site?

Ordering online with a legitimate business is no more risky than using your credit card anywhere else. Orders by phone can be intercepted, unscrupulous employees at retail stores can obtain your credit card information.
Our site is secure with SSL 128 bit security. You can view our Site Certificate by clicking on the little lock icon at the bottom of your browser when on a secure page
However if you still don't want to enter your credit card information on the web, there is an easy way to do it. The order must still be completed online, select payment option F, enter anything for the card name, 4111 1111 1111 1111 for the card number and select any future expiry date to complete the order
- You may submit your payment information 24 hours a day by secure voicemail: 250-832-1099 or fax: 250-832-1079
- Please note payment information must be submitted at time of ordering, we will not contact you to obtain it. Make sure to leave the card number, and expiry date in your voicemail

How does the order processing work and how long will it take?

We ship twice a week: Tuesdays and Fridays. The cut off time is 10am the day before, so the orders are batched on Mondays and Thursdays at 10 am Pacific Time. Generally all orders are shipped the next shipping day, however on occasion volume may warrant a short delay. On weeks when there is a holiday Monday, our Tuesday shipping day moves to Wednesday. So if you place your order between 10am Monday and 10am Thursday, your order will likely be shipped out on the Friday. If you place your order between 10am Thursday and 10am Monday, it will be shipped out Tuesday. This is generally how things go, however occasionally due to other events or order volume we need to change our ship day or batch the orders sooner, so this is a rough guide only. All orders are shipped out as soon as possible, in the order they are received. We typically ship out all the orders that come in if time allows, so many do ship the same day
If you have completed your order then realize you forgot an item or need to change something, please email us asap. As long as we receive the email before the order is packed, we can make your additions or changes with no problems
Finally if you have a problem not covered here or a question, don't hesitate to ask, we'll be happy to help. You can email us at info@oshunsupply.com