Oshun Supply
How To Order
This page was last updated on November 27, 2022
Quick Overview Of How It Works:
- Get samples and test for compatibility
- Place order on our web site secure ordering system
- Receive email confirmation of order with product subtotal
- Order is packed
- Shipping is calculated
- Invoice is created including shipping and any applicable tax
- Credit card payment is processed or payment info for e-Transfer is sent
- Order is shipped
- Receive invoice by email
- Receive shipment notification email with tracking from Canada Post
Ordering Method:
- All orders go through our web site ordering system
- - Please note this is not a payment gateway shopping cart, but rather a secure
ordering system to provide us with all the information to begin to process your order
- - Our ordering system does not calculate shipping or tax, these are added
to the invoice after the order is packed up
- - Our ordering system does not have any connection to our inventory and does not show if
a product or quantity is not in stock
- - Sorry, we are unable to accept phone orders
- - If you wish to associate a PO or requisition number to your order you may enter it in the tax
number field
Our ordering policies explain all the details of how we do business,
click here to view Oshun Supply Policies
New to ordering online?
Placing your order online is much the same as shopping in real life. You put
all the items you want into your shopping basket then when you have
everything you want you go through the checkout. Here are some step by step
instructions to help you place your order:
-
Shop
- - Click on one of the product categories
- - To
add an item to your order just click on the Add To Order button
- - Quantities
can be adjusted later on the View Order screen
- -
You can go to the individual product pages by clicking on the product code,
this will allow you to view any photo of the product, read the description
and add whatever quantity to your order
- - If you're looking for specific
items you can use the Search engine
-
View Order
- - Once you have added all the items you wish
to order, click on View Order. This will show all the products you have ordered
- - You
can remove an item by clicking on the delete button on the left
- - You can
change the quantity of any item by changing the number in the quantity box
and click on the update button next to it
- - If you realize you've forgotten
an item, use the back button or main page links to return to the main page and continue
shopping
-
Complete Order
- - When you have checked your order on
the View Order screen and are happy with it, you are ready to complete your order.
Click on Complete Order
- - You'll be taken to a customer account login page and have
the choice of creating an account to save your address info for future
- - To skip that
just click on "Place Order Without Account"
- -
At the top it will show the items you have ordered. Below that you will
enter your name and shipping info. Click on Continue
- - On the second screen choose
your shipping method and payment method (this includes quote first and pick up for shipping options),
then click on Continue
- - On the final screen
enter your payment information (or 4111 1111 1111 1111 if paying by Interac e-Transfer or another non-credit
card or offline payment method) and click on Continue to complete placing your order
- - You're done!
If at any time you realize you
forgot something or entered something incorrectly, you can always hit the
Back button on your browser to return to the previous screen. The back
button will work right up until the final page, but once you've hit continue
after entering your payment info the order will be completed and you can not
go back and change anything. However in the event you have made a mistake or
need to add something to your order after it's been completed,
just send us an email.
There are instructions what to do on each page of the easy 3 step secure
check out. Detailed info about each available payment option is on our ordering policies page,
click here to read. Detailed info about each available shipping method is on our shipping info page,
click here to read
What happens next?
- You will receive an automatic email confirming your order has been
received
- When your order ships out you will receive an automatic Shipment
Notification email from Canada Post
- Your order will arrive at your door or PO Box. You'll be sent your
invoice by email in .pdf format
Why do you only have Online Ordering and not offer ordering by phone or PO by fax?
- We are an online company. Without going to our web site, one would be
unable to view or know what products we carry or their prices to be able to place
an order anyway
- Orders placed on our web site provide us with all the information we
need to process the order, including the data to create the invoice, in a
format that makes it most efficient for us to provide you with fast
service
- All orders must go through our online ordering system in order to be
processed
- We do not have staff to sit and answer phone orders, and thus you are
not paying for this extra labour in the price of our products.
- With placing your order on our site you will get a subtotal and
confirmation that your order was received will be automatically sent to
you by email
- You will also receive a Shipment Notification email from Canada Post
when your order ships out. This will let you know your order is on it's
way and also provide info for tracking it if you wish to
How does the order processing work and how long will it take?
We ship every day the post office is open. Orders that are not labour intensive
often ship immediately. Orders that involve more work to put together may take a
few days or longer if a lot of those type orders come in at once. All orders are
shipped ASAP, this is the priority every day
If you have completed your order then realize you forgot an item or need to
change something, please email us asap.
As long as we receive the email
before the order is packed, we can make your additions or changes with no
problems
Finally if you have a problem not covered here or a question, don't hesitate
to ask, we'll be happy to help. You can
email us